Tekmar has been engaged in the contact management software business since the early 1990s. The tools that support personal information, the technologies have changed but the result that people are looking for is the same.
The first step in implementing a simple personal information management system or a complex enterprise level Customer Relationship Management system is to carefully analyze the people and the process through which they interact and determine the starting point and finish line for the project. Exit strategy is a key consideration too as many PIM and CRM projects fail in the first year because those implementing fail to understand not the technology but the people and processes involved. The best starting point for automation involving business tools is an IT Blueprint.